New and unused nappies can be returned up to 2 weeks after purchase. The cost of postage/courier must be covered by the consumer. We will issue refunds once we have inspected the items. Returns of this nature are subject to a 10% penalty to cover bank charges.
We offer a 6 month warranty from date of purchase on all our Nappies. The warranty includes manufacturing faults such as delamination, broken snaps and broken elastic. We do replace goods with manufacturing faults, though, at our own discretion. Ensure you follow our user/care guide at all times and seek advice directly from us if you are unsure. For care & wash guidelines refer to Washing Cloth Nappies.